Frequently Asked Questions

Find answers to the most common questions about Instasex and the services we provide.

Instasex FAQ

We have listed some of the most commonly asked questions below. Should you require any additional help or if you cannot find the answer to your question below, please contact our customer support team using the form on the right side of this page.

General FAQ

Insatsex is an innovative concept which combines live cams, random video chat, and online dating on a single platform. We are a community of adults from all over the world who love to socialize and have fun online using our webcams. You can sit back and watch live shows, interact with people from around the world, and even find a real date or hook-up. How you use Instasex is up to you!

Yes! Instasex is completely free for all users. We have some of the best free features you can find available on our platform. You can enter as a guest and take a look around or open a free account to access fantastic features and privileges without paying a cent. All premium subscriptions and access areas are completely optional and clearly labeled.

No. You can enjoy many of the Instasex services without a webcam. For instance, our live cams section allows you to watch real cam girls performing live shows from their home. You can just sit back and enjoy these shows without a webcam. However, if you choose to turn your webcam on, you can randomly connect with strangers from around the world and participate in kinky personal webcam shows.

Anyone can enter Instasex as a guest and take a look around. Guests can watch live cam shows, enter our random video chat service, and browse online dating profiles. However, a free membership opens up numerous features. Members can reserve their username, follow and add friends, connect with other people in online dating and much more.

Of course! We value your feedback and always listen to what our users have to say. If you have any suggestions or feedback about our services, please submit your comments by using the box on the right side of this page.

Yes! Instasex is fully compatible with all mobile and tablet devices. That means you can log on to Instasex on the go from any device! Just navigate to the web address and you will instantly connect to the platform. Our service is designed to work seamlessly with all devices, providing you with the same experience regardless of the device used to access the site.

Users must be over the age of 18 within the United States to use Instasex. International users must be the majority age of their jurisdiction.

Live Cams FAQ

Yes! Just click on the cam model of your choice and you will instantly connect to their live broadcast. Both guests and members can connect to any live show for free.

The performers on webcam are regular people who either do this as a hobby or for a living. They love showing off and performing for strangers on webcam. You can find normal people from all over the world performing on live cams.

There are many different kinds of live show available including free shows, tip goal shows, private shows, cam-to-cam shows, and voyeur shows. You can see what type of show each model is offering at the top of their live stream.

We have a huge number of models in a wide range of categories. Using the categories is a great way to narrow your search. To find a model by category, simply click on “Categories for Cams” and a wide range of choices such as College Cams, Ebony Cams, Lesbian Cams, Roleplay Cams, Squirt Cams, and many more will appear. Click on the category which appeals to you and discover thousands of live cams matching the criteria!

You can find models using hashtags by clicking on the “Tags” option in the menu bar. Here you will find the trending tags for models performing on Instasex. You can filter the tags by female tags, male tags, couple tags, and trans tags. You can also search for a specific tag to see all live models who match your desired tag.

Model profiles are where you can learn a little bit more about the person you are watching. In each profile, you will find the model’s real name, age, location, language, body type, fetishes, galleries, and much more.

Model galleries are personal collections of erotic pictures and videos a model has uploaded to their profile. These galleries are available for a small number of tokens and are forever unlocked when purchased.

Tip goals are how models can perform amazing live shows for thousands of viewers. Many models set tip goals that once reached will unlock a performance or sexual act. You can contribute to the tip goal by giving the model some tokens and help them to reach their goal faster. Once the tip goal is reached, the show begins!

Every live broadcast has two sections – the live webcam on the left and text chat on the right. Using the text chat box you can communicate with the model and with other viewers. Members can customize their username, font, and text size in text chat to stand out from the crowd.

A private show is when you enter a one-on-one performance without anyone else. Here you can request your wildest fantasies for the model to play out. Private shows are charged per minute with rates displayed on the model’s profile.

If you are a member you can add any model to a favorites list and find them again in an instant. You can also turn on alerts for when your favorite model is online.

Random Adult Video Chat FAQ

Our random adult video chat is extremely easy to use. Just choose whether you are a guy, girl, or couple and click “Start Chat”. You will instantly connect with a random user and can start chatting!

We recommend you enable your webcam so that other people can see you. If you choose not to enable your webcam you will find it difficult to maintain a connection as people want to video chat!

There are two ways to talk to connections – by voice or by text. You can enable your microphone to chat with any connection by voice. Alternatively, you can use the text box on the right side of the platform to text chat with your connection.

If you want to connect with a new person, simply click on the large arrow located to the right of the video stream. Once clicked, you will instantly match with someone new.

If you want to connect with people in a certain location, you can use the large globe button at the top of the chat. Once clicked you will see a huge list of countries with the number of people online in each country. Select the country of your choice and you will only connect with people who are connected from that location.

Yes! Our adult video chat is all about having fun. However, some people will want to chat first so it is better to start off with your clothes on and see how the chat progresses.

If you want to report someone for being abusive or using a fake webcam, click on the flag at the bottom of the chat. We will log their IP address and take action accordingly.

Yes. Our random adult chat is completely anonymous and we highly recommend that you do not provide any personal information while using this service.

Online Dating FAQ

Absolutely! All profile features on Instasex are genuine people looking for hook-ups, dates, and fun on webcam. Every member is verified before they can create a profile and all pictures and videos are checked by our team. Fake profiles or stolen content is immediately flagged and deleted from our system.

You can easily spot who is currently online by the small green dot beside their profile. You can sort online users by a number of filters to help find your perfect hook-up!

Most definitely! Adding a picture to your profile highly increases the number of responses you will get to your messages.

You can privately message any member by clicking on their profile and then clicking “message”. You can also send messages in our live webcam chat rooms.

Yes. We have live video chat rooms for members which are full at all times. Just enter the chat area and turn on your webcam. To live video chat with other members.

Yes! We have created an advanced search function to allow you to find other members easily. You can search for people by gender, age, location, and many other filters. What’s more, we have introduced tag searching to make finding other members even easier!

Your friends are a contact list of people you want to have fun with. To add someone to your friends' list, simply click “add friend” on their profile. This will allow you easy access to their profile and pictures in the future.

We take privacy very seriously and keep personal details of all members very safe. When creating an account you are asked to create a username which is what will be displayed at all times on the platform. We will never display your real name or any other personal information.

Yes, just remember to be smart and not to reveal personal information unless you are absolutely sure you can trust the person you are talking to. When arranging a date, make sure you meet in a public place and use your best judgment before deciding to meet anyone.

If you wish to delete or deactivate your profile for a period of time, please contact the Instasex support team.

Technical FAQ

If you are having problems viewing a live video, check the following:

  1. Ensure your browser is fully updated.
  2. Delete cache and cookies.
  3. Ensure Instasex has firewall access.

No, our live webcams are compatible on all browsers without the addition of any external software.

If you disconnect during a private show, the charges should stop immediately. If you were still charged after disconnecting, please contact us for a refund.

To turn on your webcam, click “Allow” when your browser asks permission for access. Alternatively, click on the small camera icon in your address bar and allow your webcam from there.

We determine a user’s location by IP address. If you are using a proxy this will interfere with our IP address location accuracy. Please disable your proxy prior to connecting to the video chat.

If you cannot hear the other person speaking you can:

  • Ask the other person if their microphone is connected properly.
  • Check the output of the other person’s video stream by clicking the sound icon in the video chat.
  • Ensure the volume is turned up on your computer/device.

If the video chat does not open on your computer, check your Firewall and enable access for Instasex.

Privacy FAQ

Yes, Instasex is 100% secure. We implement the latest technology to ensure the safety of your personal data.

Yes. Instasex uses cookies to track your information so that we can provide a better service and improve your experience on our platform.

The Instasex Privacy Policy is located at the bottom of every page.

Instasex Help

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